• Cancellations & Returns policy

Cancellations & Returns policy

Cancellations & Returns

You as a customer can cancel your order till the order has been shipped by calling our customer service and not more than 24 hours after placing the order. In such a case we will refund any payments already made by you for the order and same will be transferred to your bank account in 5-15 working days once we process your refund. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

·         Estimated Delivery Time is approximately 5-7 days to deliver The Nuts Story products to the Customer. In the event of any delay or default in such delivery, The Nuts Story shall in no event or circumstances be held liable or responsible for the same.

·         In the event the Customer is dissatisfied with the quality of  The Nuts Story products, the Customer shall not be entitled to seek cancellation nor refund of the billed amount. But customer can send their feedback at our email i.e. Support@thenutsstory.com We at The Nuts Story will try our best to address your concern. However if there is any shortfall in delivery or the food items such as leakage or damage, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilled/ or being damaged, the Customer shall inform The Nuts Story at the consumer care e-mail of the same within 24 hours. The Nuts Story shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of 10 days from the date of such commencement. The decision of The Nuts Story on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.

·         After mutual agreement of refund of payment, The Nuts Story shall reverse the payment in the same mode the customer has paid. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.